IT Automation Engineer · Bengaluru, India

I automate IT operations.Identity & Access · Endpoint Management · SaaS · Security

IT Automation Engineer with 8+ years of experience across IT operations, identity and access management, endpoint management, SaaS administration, automation and security. I build API-driven workflows and internal platforms that reduce repetitive work, improve access governance and strengthen auditability.

What I work on

My core engineering areas

Identity & Access Management

Google Workspace, Okta, OAuth 2.0, JWT, SSO, MFA, RBAC, SCIM, JML and SaaS access governance.

IT Automation

Python, PowerShell, Bash, Google Apps Script, REST APIs, webhooks, n8n and AWS Lambda.

Endpoint & MDM

Kandji, JumpCloud, Jamf, Scalefusion, ManageEngine MDM, Google MDM, macOS, Windows and zero-touch provisioning.

Cloud & Internal Platforms

FastAPI, Next.js, React, TypeScript, Docker, AWS, GCP, GitHub Container Registry and API integrations.

Security & Compliance

CrowdStrike Falcon, SentinelOne, Gitleaks, Wazuh, OSSEC, SOC 2, ISO 27001 and PCI DSS.

ITSM & SaaS Operations

Jira, Jira Service Management, Slack, GitHub, Microsoft 365, Zendesk and SaaS administration.

Selected professional work

Projects from my professional experience

ALMP — Internal Asset & IT Management Platform

Internal asset and IT management platform
FastAPIPydanticAlembicNext.jsReactJWTGoogle OAuth 2.0DockerGCP

Built an internal platform with REST APIs, authentication, containerization and cloud deployment to centralize IT and asset workflows.

Access Request Automation

Automated approver selection and access-request workflow
Google Apps ScriptHRMSExcelWorkflow automationApproval logic

Built an access-request automation workflow that determines the appropriate approver using employee and organizational data maintained in the HRMS portal or Excel, reducing manual approver identification and standardizing the request process.

404 Bot — Slack IT Support Automation

Contextual IT support and ticket automation
SlackGemini AIJira

Developed an internal Slack support bot that analyzes queries, provides contextual responses and creates Jira tickets when IT intervention is required.

User Reconciliation Portal

SaaS identity reconciliation and audit workflow
SaaS APIsHR dataReconciliationAudit workflows

Built a platform integrating multiple SaaS applications with HR data to identify active-user discrepancies and automate recurring reconciliation.

OAuth Suspension Monitoring & Automated Remediation

Google Workspace account monitoring
Google Apps ScriptGoogle WorkspaceSlack

Developed scheduled monitoring for suspension events and automated group removal, sign-in-cookie clearing and OAuth-session removal for qualifying inactive accounts.

Helpdesk User Management Portal

Centralized SaaS identity and access administration
Google GroupsSCIMSaaS APIsSlackAccess ManagementAutomation

Developed a centralized portal that enables helpdesk teams to manage user identities and access across multiple SaaS applications from a single interface, eliminating the need to log in to individual administrative consoles.

GitHub User Management Automation

GitHub lifecycle administration
GitHubAPIsOnboardingOffboarding

Built an internal GitHub administration tool supporting onboarding, offboarding, repository creation and user/group management with centralized auditability.

Professional work is presented at a high level to respect company confidentiality. No proprietary source code, credentials, customer data or internal URLs are included.

Career path

2017 → Present

IT Automation Engineer · Turing

May 2026 – Present · Bengaluru
  • Design internal automation for IT operations, identity management, SaaS administration and access governance.
  • Build API-driven workflows across Google Workspace, Okta, Slack, Jira and GitHub.
  • Develop internal web applications and automate onboarding, offboarding, access requests and reconciliation.

Senior IT System Administrator · Plivo Inc

Nov 2023 – May 2026 · Bengaluru
  • L2/L3 escalation lead for identity, endpoint, MDM and SaaS operations across 250+ global users.
  • Led MDM migration from Kandji to JumpCloud and managed Google Workspace, CrowdStrike and endpoint compliance.
  • Built event-driven JML automation using n8n, AWS Lambda and Google Apps Script, reducing onboarding time by 60%.
  • Supported SOC 2, ISO 27001 and PCI DSS evidence collection and access/asset audit preparation.

System Administrator · DemandNXT Business Services

Jan 2022 – Nov 2023 · Bengaluru
  • Administered Windows Server, AD, DNS, DHCP, Group Policy, MDM and Microsoft 365.
  • Configured Fortinet networking, VPN, segmentation and NAT.
  • Implemented SPF, DKIM and DMARC and maintained SendGrid/Mailjet deliverability operations.
  • Automated workflows between Zoho CRM and third-party tools.

IT Operations Engineer (L2) · CMS IT Services — Client: IndiGo

Feb 2021 – Jan 2022 · Coimbatore
  • Delivered L2 support for 1,000+ users across Windows, Active Directory, VPN, Citrix VDI and Office 365.
  • Supported endpoint security tools and high-availability airport systems under strict SLA requirements.

Desktop Support Engineer · 24by7 Digitizing

Nov 2019 – Jan 2021 · Coimbatore
  • Provided L1/L2 desktop support, system setup, troubleshooting, user access and hardware support.

Technical Support Engineer · Reon Info Tech

Sep 2017 – Oct 2019 · Coimbatore
  • Performed electronics hardware troubleshooting, PCB-level diagnosis and repair.
  • Worked with Arduino-based boards for testing, programming and functional validation.
8+ yearsIT operations & automation experience
60%onboarding-time reduction through JML automation
1,000+users supported in IT operations

Engineering stack

Tools I work with

Automation

Python · PowerShell · Bash · Google Apps Script · REST APIs · Webhooks · n8n · AWS Lambda

IAM

Google Workspace · Okta · OAuth 2.0 · JWT · SSO · MFA · RBAC · SCIM · Google Groups · JML

Endpoint & MDM

Kandji · JumpCloud · Jamf · Scalefusion · ManageEngine · Google MDM · Windows · macOS

Application & Platform

FastAPI · Pydantic · Alembic · Next.js · React · TypeScript · Tailwind CSS

Cloud & Infrastructure

AWS · GCP · AWS IAM · AWS Lambda · Docker · GitHub Container Registry

Security

CrowdStrike Falcon · SentinelOne · Gitleaks · Wazuh · OSSEC · SOC 2 · ISO 27001 · PCI DSS

ITSM & SaaS

Jira · Jira Service Management · Slack · GitHub · Microsoft 365 · Zendesk · GroWrk

Networking & Email Security

DNS · DHCP · VPN · NAT · Segmentation · Fortinet · SonicWall · SPF · DKIM · DMARC · SendGrid · Mailjet

Professional development

Current learning

Okta Explore Identity Foundations

Completed

Okta Administration Certification

In progress

OSSEC & Wazuh (SIEM)

In progress

B.E. Electronics & Communication Engineering

Coimbatore Institute of Engineering and Technology · 2013–2017

Let's connect

IT automation · IAM · endpoint · SaaS · security

I’m interested in opportunities where I can combine hands-on IT operations experience with automation, identity, endpoint management and internal platform engineering.